1. Introduction

This Privacy Policy explains how SowSaathi collects, uses, stores, and protects your information when you use our website, mobile application, or related services. By using the platform, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of information:

Account Information: Name, phone number, email address, business name, role (farmer, trader, FPO, buyer), and location.

KYC and Verification Data: Government IDs or registration details where required by law or policy.

Transaction Data: Orders placed, products listed, amounts, payment status, and related records.

Communication Data: Messages sent through platform chat and communications with our support team.

Device and Usage Data: IP address, device type, operating system, browser type, login timestamps, and interaction logs.

Payment Information: Limited payment details as permitted; full card or banking details are handled by integrated payment gateways, not stored by SowSaathi.

3. How We Use Your Information

We use your information to:

Create and manage your account.

Facilitate listing, negotiation, and completion of transactions.

Process payments and settlements using third‑party payment providers.

Enable communication between buyers and sellers through in‑app chat.

Provide customer support and handle disputes.

Improve platform performance, security, and user experience.

Comply with legal obligations, including KYC, tax, and regulatory requirements.

Prevent fraud, abuse, and unauthorized activity on the platform.

4. Legal Basis and Consent

Where required by law, we obtain your consent before collecting or processing your personal data. By registering or continuing to use the platform, you consent to this Policy. In some cases, processing may be necessary to perform our contract with you or to comply with legal obligations.

5. Sharing of Information

We may share your information with:

Sellers and Buyers: As required to complete transactions (for example, sharing delivery address and contact for logistics).

Payment Gateways: For processing payments and refunds.

Logistics Partners: For pickup and delivery of goods.

Service Providers: IT, analytics, communications, and support vendors who work under appropriate confidentiality and data protection obligations.

Government or Law Enforcement Authorities: Where required by applicable law, regulation, or court order.

Professional Advisors: Lawyers, auditors, or consultants, where reasonably necessary.

We do not sell your personal data.

6. Data Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your password and account details.

7. Data Retention

We retain your personal data for as long as necessary to:

Provide services and maintain your account.

Comply with legal, regulatory, and tax obligations.

Resolve disputes and enforce our agreements.

When data is no longer needed, it may be deleted or anonymized as per our internal policies and applicable law.

8. Your Rights

Subject to applicable law, you may have the right to:

Access the personal data we hold about you.

Correct inaccurate or incomplete data.

Request deletion of your data, subject to legal retention requirements.

Withdraw consent where processing is based on consent.

Object to or restrict certain processing activities.

You can exercise these rights by contacting us through the contact details given at the end of this Policy.

9. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Maintain your logged‑in session.

Remember preferences and settings.

Analyze usage patterns to improve the platform.

You can manage cookie settings through your browser. Some features may not function properly if cookies are disabled.

10. Third‑Party Links

The platform may contain links to third‑party websites or services. We are not responsible for the privacy practices or content of such third parties. You are encouraged to review their privacy policies separately.

11. Children’s Privacy

The platform is intended for users who are at least 18 years old. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on the platform with a revised “Last Updated” date. Material changes may be notified via email or in‑app message. Continued use of the platform after such changes constitutes your acceptance.

13. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, you can contact:

Igniste Private Limited

Email: info@sowsaathi.com